Booking Terms & Conditions

Booking accommodation

The booking of accommodation is a contract between our two parties. Ohope Beach Resort agrees to provide the accommodation and services described and agreed. The guest undertakes to pay for the accommodation booked and services used unless it has been cancelled by them in accordance with Ohope Beach Resort cancellation policies (see below).

Due to the size of the Resort, late cancellations or no shows significantly affect our business, so if your plans do change for some reasons, Ohope Beach Resort asks that you let us know as soon as possible. Failure to advise may incur a charge.

Room rates

All prices are quoted in New Zealand dollars on a per night basis and include Goods and Services Tax of 15%.

Room rates vary throughout the year from the low season prices in the middle of winter to the peak season prices in the middle of summer and/or for major event weekends. Ohope Beach Resort secure internet reservation system displays our room rates and availability on any particular day.

The prices advertised on Ohope Beach Resort secure internet reservation system are per apartment, for the number of people and the date(s) selected, unless otherwise specified (packages).

Peak periods/major events

In peak periods and for major events a minimum night stay and special cancellation conditions may apply.

Specials and packages

Packages and specials are subject to availability and cannot be used in conjunction with other special offers. Special conditions may apply.

Group bookings

Special conditions apply to group bookings. Please see cancellations below.

Child policy

Children 2 years of age and under are free of charge when accompanied by a paying adult and using a portacot, or sharing the same bed as adults.

In circumstances where additional beds or bedding are required or used, the extra person rate will apply. Guests under the age of 18 must be accompanied by a guest of 18 years or over.

It is the parent's, guardian's or team management's responsibility to supervise the child or children at all times while staying at Ohope Beach Resort. Ohope Beach Resort asks that you consider and respect other guests and its neighbours by keeping noise levels to a minimum

Portacots

Portacots are available, charges apply.

Reservations

To make a reservation you must be 18 years of age or over.

In making a reservation Ohope Beach Resort requires the guests name, address, contact telephone (mobile) number, and email address.

To confirm the reservation Ohope Beach Resort requires a valid credit card number and expiry date. Ohope Beach Resort reserves the right to charge a credit card at the time the booking is made or pre-authorise a credit card.

Reservations made where the customer does not have a credit card, will be required to pay the full value of the stay. These unconfirmed reservations will be held for an agreed period pending receipt of the payment, and will be confirmed once the payment has been received. Should payment not be received by the agreed time, the reservation will be cancelled. Reservations made and paid for in cash without the security of a valid credit card, may be required to pay a reservation bond. This will be refunded once room has been checked at the time of check out.

Check-in

Ohope Beach Resort welcomes your arrival from 2.00pm or earlier by prior arrangement. Upon arrival, each guest will be required to sign an Ohope Beach Resort Guest Registration form confirming the details are correct and accepting the terms and conditions therein of his/her stay.

Reception hours are:

  • Monday to Friday 8:00am to 7:00pm.
  • Saturday and Sunday, Public Holidays 10.00am to 2.00pm.

 

If you are unable to check-in during Reception hours, please telephone Reception on (07) 3124120 or 0800 464673 to arrange a late check-in or key collection. Guests who do not contact us may be charged a late check-in fee of $50.00.

Check-out

Check-out is by 10.00am on the day of departure or later by prior arrangement.

Early check-in/late check-out

Subject to availability on the day, Ohope Beach Resort will endeavour to accommodate both early check-in and late check-out requests wherever possible. Should you require an early check-in or late check-out please contact Reception to arrange. There may be a charge applied.

Payment

Ohope Beach Resort accepts Eftpos and all major credit cards: American Express, MasterCard, Visa and JCB.

Ohope Beach Resort reserves the right to charge or pre-authorise a credit card.

If you intend to pay by cash, you will be asked for a bond to be paid on arrival, (refundable on departure).

All accommodation and any other charges not already paid for must be paid in full on the day of departure (if not already done so), unless prior arrangements have been made with Ohope Beach Resort. Overdue/recovery charges will apply if your account is not paid on time.

Refunds

Refunds will only be made to the credit card debited for the original transaction.

Overdue accounts

All accounts are payable on departure, unless prior arrangements have been made with Ohope Beach Resort. Ohope Beach Resort reserves the right to charge overdue/recovery fees on all accounts not paid by due date.

Amendments to bookings

All amendments to bookings must be made by the person who made the original reservation and be in writing. Changes may be emailed to info@ohopebeachresort.co.nz. Ohope Beach Resort will acknowledge receipt of the email and the changes requested.

Cancellations

All cancellations must be made by the person who made the original reservation and be in writing. Cancellations may be emailed to info@ohopebeachresort.co.nz. Ohope Beach Resort will acknowledge receipt of the email and the cancellation request.

Cancellation of individual bookings must be notified no later than 14 days prior to mid-day on the expected date of arrival.

All cancellations less than 14 days prior to mid-day on the expected date of arrival will be charged for the accommodation booked, unless Ohope Beach Resort is able to replace the booking.

In the event of a late cancellation every effort will be made to resell the room and you will only be responsible for the cost if this is unsuccessful.

Cancellation of Group bookings must be notified no later than 30 days prior to the expected date of arrival. All cancellations less than 30 days prior to the expected date of arrival will be charged for the accommodation booked unless we are able to replace the booking.

Bookings made and cancelled will incur a $20.00 administration fee.

No show - fail to arrive

As Ohope Beach Resort has a contract with you and holds your booking in good faith pending your arrival, if you fail to arrive for your booking, you will be charged the full cost of the accommodation booked.

Early departure

Departure earlier than the reserved date may not result in a refund, unless Ohope Beach Resort is able to replace the booking.

In the event of a late cancellation every effort will be made to resell the room and you will only be responsible for the cost if this is unsuccessful.

Internet usage and copyright

Ohope Beach Resort provides Wi-Fi to enable its guests to access email accounts and to search for information via the internet. 500mg free per day is allotted to each apartment, further usage is charged to your apartment. Please contact Reception for charge rates.

Under New Zealand Copyright Law the rights holders (owners) of movies, TV shows, and music can now send fines of up to $15,000 to Ohope Beach Resort if their copyrights are infringed. To access Ohope Beach Resort’s internet system a unique access code is provided to each apartment. If you infringe any rights holders copyright, and Ohope Beach Resort is fined, those fines will be passed onto you.

Damages

Damage to Resort/apartment property should be reported immediately. Any extra cleaning, repairs or replacements required to restore our guest apartments or property to its normal condition will be charged to the registered guest at replacement cost or market rates, plus a charge for any resultant loss of income if applicable.

Smoking

Ohope Beach Resort is a smoke free complex. Smoking is not permitted/allowed in/on any part of Ohope Beach Resort‘s property.

If any-one smokes inside our rooms or on decks, Ohope Beach Resort reserves the right to charge such costs and any resulting loss of income or replacement of chattel’s to the registered guest. "Resulting loss of income" could be the following guests refusing to stay in that booked room.

Visitors

Guests' visitors are welcome. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. Ohope Beach Resort asks that you consider and respect other guests and by keeping noise levels to a minimum.

All visitors not booked into the Resort are expected to leave the premises quietly before 10.30pm.

Ohope Beach Resort does not allow large, noisy gatherings or parties in its apartments. Excessive noise levels will not be tolerated, disturbing other guests, may result in you being requested to vacate (with or without police involvement) Ohope Beach Resort, without refund.

All deliberate or reckless acts that result in damage to Ohope Beach Resort property, that require specialist cleaning or repair will be charged to the registered guest.

Pets

With the exception of guide dogs, we do not allow pets on our property.

Concerns or complaints

Should you experience any difficulties with your accommodation, please contact either Reception during your stay to register your concern. Every effort will be made to rectify the situation and make your stay as comfortable and enjoyable as possible.


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